Terms and conditions

Payment 

Payments should be made in full at the time of purchase and are non refundable for any reason such as change of mind or change of circumstance

Cancellation or illness

If your child becomes ill and is unable to commence the sleep reset or support period then the call/support may be postponed to a mutually agreed upon later date. (this is at the sleep consultants discretion and depends upon availability)

Safe sleep compliance

I agree to follow safe sleeping practices in line with SIDS recommendations. These recommendations can be found here. https://rednose.com.au/section/safe-sleeping. By purchasing sleep support with The Sleep nurse, you acknowledge that you have read and agreed to these recommendations. 

Medical disclosure

I agree to share any medical conditions or relevant medical history with The Sleep Nurse prior to the commencement of sleep training

I agree to check with my GP if my child has any medical conditions which prevent him/her from being sleep trained safely

The Sleep Nurse advice is a guide only. I agree to seek medical advice from other professionals in matters relating to lactation, nutrition, weight gain, medical conditions etc if needed. 

I acknowledge that The Sleep Nurse recommendations are completely independent from Australian state and territory public health systems and the APHRA registration board.  

Follow on support

I acknowledge that The Sleep Nurse Reset includes a comprehensive personalised sleep plan and consultation, but does not include any follow-on support after the Reset consultation.

If I have additional questions, require further troubleshooting or would like ongoing guidance with implementing my plan, I understand that I will need to bump up to The Sleep Nurse Reset + Support within the specified timeframe.

For families who purchase the Reset + Support, all personalised support is provided within the agreed two-week support period. Once this period has ended, ongoing personalised support is not provided free of charge (unless otherwise specified by The Sleep Nurse) and a follow-up package may be purchased where applicable.

I understand that emails, text messages, WhatsApp messages or phone calls made to The Sleep Nurse outside of my agreed support period may not be replied to or actioned.

I also acknowledge that if The Sleep Nurse routine, sleep plan or settling strategy is not implemented as recommended, my child's sleep may regress. This does not entitle me to complimentary support or troubleshooting outside of my agreed support period.

Privacy and handling of sleep information

I acknowledge that any advice given to me from The Sleep Nurse (both verbally and in writing ie. sleep plans) are intend for my use and my use alone. Sleep plans are classified as intellectual property belonging to The Sleep nurse and should not be shared with a third party (unless that third party is a medical professional in which case, sharing and collaborating with your doctor or health care team is supported and encouraged). I also acknowledge that no two babies are the same and therefore sharing The Sleep Nurse’s advice with other parents or carers could potentially be inappropriate for another baby/child.